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JAC Online Support Team
The JAC Online Support Team is a problem-solving unit that responds to questions and issues from attorneys and vendors, assists with implementation of new procedures, and facilitates the general understanding of JAC policy. Please feel free to contact us by online form, email or phone. Our contact information is below. Our normal response time is within 1-2 business days. Due to the personal attention given to each inquiry, additional research may be required to properly respond. In this instance your response may take longer than anticipated. JAC’s mission is to provide exemplary service and we will do everything we can to make sure that your questions are answered promptly and accurately. We appreciate your patience and look forward to assisting you with your request.
TIPS REGARDING PAYMENT STATUS
To check status of invoices, log in through the JAC “My JAC” secure website. Instructions as to
how to set up a unique User ID and Password for both attorneys and vendors are
included on JAC's “My JAC” secure website. Any questions regarding status
as viewed on the JAC “My JAC” secure website login can be directed to the JAC Online Support Team.
Court-Appointed and Indigent for Costs bills are approved by JAC, then sent
to the Department of Financial Services (DFS) for actual payment. When the status
on the JAC website login reads Approved for Payment, the bill has been sent to DFS.
Once the payment has been issued by DFS, a 7-digit Warrant Number will appear
below the status on the JAC website login. To view payment information, log onto
the DFS FLAIR website.
The Warrant Number appears there as the Payment Number. See Guide to Using FLAIR
to Obtain Payment Information on the Frequently Asked Questions page of the JAC
website under Training Materials.
In general, bills are processed in order by date of receipt. Taking volume
fluctuation into account, attorneys and vendors should generally allow at least
two weeks before expecting to see their bill posted on the JAC website login.
For the tracking of your bills, please assign each a unique invoice number.
The state system allows up to nine characters, including spaces. It is suggested
that each invoice number exceed three digits in order to facilitate searches for
a particular bill. The information entered in the Invoice Number field on the JAC
Invoice will appear in the Invoice Number field in FLAIR, so that you can
identify the particular bill being paid. This is especially important now that
the Remittance Advice is no longer being mailed when the payment is issued.
To check status of invoices, log in through the JAC “My JAC” secure website. Any questions regarding status as viewed on the JAC “My JAC” secure website login can be directed to the JAC Online Support Team.
For questions regarding Private Court Appointed and Indigent for Costs cases, please contact us:
via Form Mail: JAC ONLINE SUPPORT TEAM
via email: ONLINE SUPPORT TEAM
via Voice Mail: 1-844-522-5463 (toll free)
Please provide as much information as possible so that the JAC Online Support Team can research and respond to your question. In addition to the nature of your call, please include your name, Bar ID, phone number (as on file with JAC), case and invoice numbers.
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